Home » Tags
call queues
asked in RingCentralForTeamsDesktopPlugin
I am using the RingCentralForTeamsDesktopPlugin but I cannot find the option to toggle "accept queue calls"...
0
Apr 16, 2024 at 3:48pm
0 likes
1
Answer
asked in Does idle time reset when a queue member refuses a call?
Greetings,We have a few queues set to "Simultaneous" distribution to queue members and about to switch them to...
1
Apr 3, 2024 at 8:39am
0 likes
0
Answers
asked in Integrate Call Queue SMS into CRM
I have searched for information on this, and while finding several good articles, nothing that quiet matches what we nee...
0
Mar 8, 2024 at 8:43am
0 likes
1
Answer
asked in Where can I view all users logged into call groups
We are getting complaints that customers are being routed to voicemail. Yet the queue members claim they are logged in a...
0
Mar 5, 2024 at 10:23am
0 likes
1
Answer
asked in Change number of rings
I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setti...
0
Feb 28, 2024 at 1:46pm
0 likes
1
Answer
asked in Disabling "Pick up" calls from the Queue
Our office has users who are in about 6 queues each. Just starting last week users began receiving the pop up box for Pi...
0
Feb 26, 2024 at 4:27pm
0 likes
0
Answers
asked in Analytics or Report to show what Queues employees are taking calls from?
I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic too...
0
Feb 20, 2024 at 9:50am
0 likes
1
Answer
asked in Call Queue Manager
Can a Call Queue Manager text from the queue number?Thanks!...
1
Feb 19, 2024 at 10:31am
0 likes
0
Answers
asked in Calls made to our RingCentral Call Queue go straight to Voicemail
We are having a critical issue with our RingCentral Call Queue sending calls directly to voicemail. When an inbound is ...
1
Feb 27, 2024 at 10:32am
0 likes
1
Answer
asked in How to set up Inbound / Call Queues to ring Poly phone only, not the app.
Our system is set up with RingCentral on Poly.Routing:Inbound goes to Call Queue. Rings 10 members.Would like these call...
0
Feb 1, 2024 at 8:06am
0 likes
1
Answer
A new Community is
coming to RingCentral!
Posts are currently read-only as wetransition into our new platform.
We thank you for your patience
during this downtime.